Our Support hours and response times are as listed below :
We provide, 24 X 7 support through our ticket system for Server and Network related issues.
Response times :
PRIORITY : immediate - 10 minutes ( this is a pay / subscription service )
HIGH : 20 minutes - 30 minutes ( current average 7 minutes )
MEDIUM : 45 minutes - 4 hours ( current average 12 minutes )
LOW : 4 - 8 hours