Email etiquette is important for effective email replies.
The importantance of email communications and the effective and efficient response, is paramount to deal professionally with email. Poorly worded email is often responded to in an inefficient or unprofessional manner.
Below is our list of what we consider to be the 20 most important email etiquette rules that apply to nearly all.
Be to the point and answer all questions, and pre-empt further questions
Make use of spellchecker. Check grammar & punctuation
Answer swiftly and cover the topic
Do not write in CAPITALS
Don't leave out the message thread, keep thread, start a new for new subject
Read the email before you send it
Do not forward chain letters and / or forward emails containing offensive remarks.
Do not request delivery and read receipts.
Don't reply to spam
Add a disclaimer to your emails
Do not ask to recall a message.
Use a meaningful subject
Avoid using URGENT and IMPORTANT
Avoid long sentences
Use the bcc: field when there are multiple recipients
Do not attach unnecessary files
Do not overuse Reply to All
Keep your language gender neutral
Use cc: field sparingly
Use proper structure & layout.